Refund Policy
Last updated: 27 May 2026
Because our products are digital codes that can be used the moment they are seen, refunds are limited and are reviewed on a case-by-case basis. This page describes how we handle requests — it is not a guarantee of a refund.
1. Once a code has been delivered or revealed
A gift card code is a bearer instrument: whoever holds it can spend it. Once a code has been delivered to your order page or by email — whether or not you have redeemed it — it may not be eligible for a refund, because we cannot verify it has not been used or shared, and the code cannot be reissued or resold.
2. Situations we do review
We will look into the following on request — email orders@naessia.com or use our Contact page, quoting your order number:
- You paid but your order was not fulfilled and no code was delivered.
- The code you received is invalid, already used, or a duplicate of another code you received.
- You were charged for an order that PaynetEasy shows as declined or failed.
In these cases we may issue a replacement code, a refund, or ask for further information — whichever resolves the issue. We do not promise a specific outcome in advance.
3. What we need from you
- Your order number (found on your order confirmation email and order page)
- A description of the issue
- For an invalid/used code, the exact error shown when you tried to redeem it
4. How refunds are issued
Where a refund is approved, it is returned to the original payment method via PaynetEasy. Processing times depend on your card issuer or bank and are outside our control.
5. Wrong product, region, or currency
Please verify the product, region, and currency before paying — see our Digital Delivery Policy. If you believe you purchased the wrong variant in error, email orders@naessia.com as soon as possible; whether a refund or exchange is possible depends on whether the code has already been delivered.