Privacy Policy

1. What we collect

To process an order, we collect:

• Name, email address, and phone number
• Billing address
• Order details — products, quantities, currency, and amount paid

We never collect or store your card number, expiry date, or CVV. Card payments are entered directly on our payment provider’s secure page.

2. Why we collect it

• To create and fulfil your order
• To send order confirmation, fulfilment, and support emails
• To verify payment and prevent fraud
• To provide customer support if you contact us

3. Who we share it with

We share the minimum necessary data with our payment provider to process your payment, and with our email delivery provider to send order emails. We do not sell your personal data.

4. Order access

Your order confirmation page is protected by a private access link sent to your email. Please do not share this link — anyone with it can view your order and delivered codes.

5. How long we keep it

Order records are kept as required for accounting, fraud prevention, and handling refund or support requests.

6. Your rights

You can ask what personal data we hold about you, request a correction, or request deletion where we are not legally required to retain it (for example, completed order records). Contact us at orders@naessia.com or via the Contact page.