Digital Delivery Policy

1. What you are buying

Every product on Vaultly is a digital gift card code — no physical item is shipped, and there is no tracking number. A code is a single-use string of characters that is redeemed on the relevant store or service’s own website or app.

2. How codes are delivered

• By email, to the address you provide at checkout
• On your private order confirmation page, accessible via the secure link in your confirmation and fulfilment emails

Delivery happens once payment is verified — automatically for many orders, or after a short manual check, typically within 24 hours.

3. Codes are single use

Once a code is redeemed on the issuing store or service, it cannot be used again. Treat a delivered code exactly like cash: anyone who has it can spend it. Keep your confirmation email and order link private.

4. Check before you pay

Before completing payment, please confirm:

• Product — you have selected the correct brand or service.
• Region / country — many gift cards only work on the store for that country.
• Currency and amount — the denomination shown is the card’s face value; the amount charged is that value converted to your chosen checkout currency.

We cannot always exchange a code for the wrong region or product once it has been delivered — see our Refund Policy.

5. If delivery goes wrong

If your payment succeeded but no code arrives, or a code does not work when you try to redeem it, email orders@naessia.com (or use the Contact page) with your order number. See our Refund Policy for how these cases are handled.